Privacy Policy

At Joao’s Store (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://joaosstore.co.uk (“Website”).

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Website.

1. Information We Collect

We collect personal information that you provide to us and information automatically collected when you use our Website.

a. Information You Provide:

  • Name
  • Email address
  • Billing and shipping address
  • Payment information (processed securely by third-party payment processors)
  • Contact preferences

b. Information Collected Automatically:

  • IP address
  • Browser type and version
  • Device type
  • Pages viewed and time spent on the Website
  • Cookies and similar technologies (see our Cookie Policy for more information)

2. How We Use Your Information

We use the collected data for the following purposes:

  • Order Fulfillment: To process and deliver your orders.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing: To send promotional emails (with your consent) and updates about our products.
  • Website Improvement: To analyze Website performance and enhance user experience.
  • Legal Compliance: To comply with applicable laws and regulations.

Our legal bases for processing your data include:

  • Performance of a contract (e.g., to process your orders).
  • Compliance with legal obligations (e.g., tax laws).
  • Legitimate interests (e.g., improving Website functionality).
  • Consent (e.g., for marketing communications).

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners to facilitate our services:

  • Service Providers: Payment processors, shipping companies, and IT service providers.
  • Suppliers: Dropshipping suppliers (to fulfill your orders).
  • Legal Obligations: If required by law or to protect our legal rights.

All third parties are required to handle your data securely and in accordance with applicable laws.

4. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access Your Data: Request access to the personal data we hold about you.
  • Correct Your Data: Request correction of inaccurate or incomplete data.
  • Delete Your Data: Request deletion of your data, subject to legal retention requirements.
  • Restrict Processing: Request a restriction on how we process your data.
  • Object to Processing: Object to processing for marketing or other purposes.
  • Data Portability: Request to receive your data in a machine-readable format.

To exercise these rights, please contact us at support@joaosstore.co.uk.

5. Retention of Your Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze Website traffic. You can control or disable cookies through your browser settings. For more details, see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. Examples include:

  • Encryption of sensitive data.
  • Secure servers and firewalls.
  • Regular monitoring for security vulnerabilities.

However, no online system is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Some of our trusted partners and suppliers may process your data outside the UK. When this occurs, we ensure appropriate safeguards, such as Standard Contractual Clauses or equivalent, to protect your data.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.

10. Children’s Data

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Your continued use of the Website after changes signifies your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: support@joaosstore.co.uk